If you are not home during the day and are booking a regular service with us, we have a complimentary key-holding service. We can hold a set of keys which enables us to have access to your pet(s) whenever you need us.
The great thing about the key-holding service is that if you are running late or have an emergency, you can call us and we can visit your pets to check on them for you. If you misplace or lose your own keys, there will always be a set with us which you are welcome to pick up.
We are DBS checked (previously known as CRB) and store keys in a secure locked key safe. We are fully insured and include key holding insurance in our business policy. Keys are not labelled with your personal information, so cannot be connected to you by anyone other than ourselves. If you have an alarm, we will keep the access code completely separately from the keys and your personal details to ensure the highest level of security.